Frequently Asked Questions (FAQ)
Q: Who is Sunny Prep?
A: We started out as Amazon Sellers. As our business grew, we realized we needed to outsource our inventory preparation and shipping to Amazon. After trying numerous Prep Centers, and experiencing so many problems from delayed shipments, mislabeled items, excessive broken items (cases at a time), and then the complaints from Amazon and their customers because the Prep Center didn’t cushion our products adequately, we decided to bring our prep back in-house and started Sunny Prep. We feel there is room in the Prep Center market for a provider that will offer a HIGH-QUALITY experience. We might be a little more expensive than other centers, but I don’t think you will find better service and protection for your Amazon inventory. Complaints can really cost your Amazon business. Don’t let YOUR prep center be the cause of them.
Q: How will I track my inventory at Sunny Prep?
A: We use Google docs and Spreadsheets to track your inventory. Once your account is setup, we will give you access to a shared Google spreadsheet so that you can track all progress in real-time. You can also access the spreadsheet from anywhere. Out of all of our experiences with other prep centers, this system worked the best and was most efficient.
Q: How do I pay for services?
A: You will be invoiced by e-mail after each shipment is sent into Amazon. Payments are due upon receipt and can be made by credit card, or PayPal account. Storage fees are billed monthly.
Q: Can I drop off my products?
A: Yes, certainly! We accept retail arbitrage drop-offs daily Monday- Friday between 8am and 3pm. Weekends and additional times available by appointment.
Q: How do I setup InventoryLab and/or Amazon sub-accounts?
A: Once your account has been setup, we’ll e-mail you detailed instructions on the process. Remember, we cannot see your financial information on either account. These accounts are needed in order for us to process and prepare your inventory from start to finish to give you a completely hands-off experience.
Q: How do I know you won’t copy or steal my products?
A: Our business is built upon relationships and more specifically trust. Your product information, and ALL of your information, is held in the strictest of confidence. It would be very unwise for us, and would ruin our hard-earned reputation if we did anything like this. It would simply destroy us as a company. We are also very happy to sign any Non-Disclosure Agreement provided by you at your request. (As of 2018, we are no longer Amazon sellers.)
Q: How fast do you turn-around product?
A: On our spreadsheet you can indicate if you want us to Hold or Ship your items. We check the status at 9am Eastern Time Monday-Friday. We also check the status upon receipt of any products. Any items that we are holding or are received, and you have indicated as Ship, will usually be prepped and shipped into Amazon that same day. Worst case, next day. Shipments of more than 250 items at one time may take an additional 1 to 2 days to prep. Please open a ticket and let us know if you have a time critical shipment and we’ll do our best to accommodate your needs.
Q: Where is your Prep Center located?
A: Our main warehouse is located in Kissimmee, Florida, minutes from the Orlando International Airport (MCO). Postal Code is 34744. Most inbound shipments from the east coast arrive to us within 1 – 3 business days. Most inbound shipments from the west coast arrive to us within 3 – 5 business days. Most inbound shipments from China arrive within 7 – 14 business days. Currently, the majority of our outbound shipments are sent to the Charlotte, North Carolina Amazon warehouse. Outbound shipments typically arrive within 2 to 3 business days.
Q: What about Florida Sales Tax?
A: Please open a ticket if you have any questions on Florida sales tax. Purchases for the purpose of resell should be tax exempt.
Q: Do you accept oversized or HazMat items?
A: Yes, but only under certain conditions. Please contact us first.
Q: What happens if you receive a damaged item from my vendor?
A: If we notice damage to an item upon receipt from your vendor, we will take photographs of the damage and send to you. We will then hold the entire order awaiting further instructions from you.
Q: Can you accept truck-shipped or truck-freight (LTL) shipments?
A: Yes, we are able to but a liftgate is required. There is an extra fee to receive pallets so be sure to check our service list for the latest pricing.
Q: Can you send out palletized shipments to Amazon?
A: Yes, we do this regularly. Keep in mind there is an extra fee to prep a pallet. Please see our service list for the latest pricing.
Q: How do you ship my items into Amazon?
A: Currently all inbound shipments to Amazon are sent out daily (Monday-Friday) via FedEx. Items sent by our order fulfillment are sent out via UPS, FedEx or USPS. Truck freight (LTL) shipments arranged upon request for an additional fee.
Q: Do you work with International Sellers?
A: Absolutely! We love our International Sellers! Just ship us your products and we’ll take it from there.
Q: Do you work with new Amazon Sellers?
A: Absolutely! We’ll help you avoid a lot of pitfalls that come with working with Amazon.
Q: Do you offer an affiliate program or finder’s fee?
A: Yes we do! If you refer a new customer to us, simply have them mention your name in the ‘Referred by’ question on the Sign-Up application. We’ll pay you 50% of the Setup Fee that is collected. If you do not have an account with us, please Contact Us and let us know if you plan on sending people our way so that we can make sure we pay you.
Q: Wait! I have another question that was not answered.
A: No worries! Just Contact Us with your question and we’ll get back to you quickly with an answer.